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Original Articles

Vol. 3 No. 1 (2024)

Influence of Human Capital Development on Service Delivery Among Private Hospitals in Kisumu County



The objective of this study was to  evaluate the  influence of human capital development on service delivery among private Hospitals in Kisumu County.The study  was guided by  Resource-Based View  and descriptive research design was utilized to collect the data.  The  target population was  96 participants  including  hospitals  administrators,  CEOs,  General Managers  and one patient from each of the 32 level 4 and 5 private hospitals registered and licenced  by KMDPU  in Kisumu County.  The sample size was  64 hospital administrators were chosen using census sampling. Simple sampling method was used to select the patients.  Close ended questionnaires  were  used to collect the data. Pilot study was conducted in Siaya County targeting 10% of the sample size.  Validity was determine using face validity and  Cronbach alpha(α)  was  used to determine instrument’s  reliability.  Analysis of collected data was subjected into descriptive analysis  (means, percentages and standard  deviation)  and inferential statistics (multiple linear regression and correlation).  Results indicated a positive but moderate relationship between human capital development  and  service delivery  among private hospitals in Kisumu County  (r=0.527, p=0.000).  Further,  showed that  human capital development had a significant positive effect on service delivery (β = 0.589, p < 0.05).  The study  recommends  that  private hospitals in Kisumu County should prioritize continuous human capital development through  investing in regular training, professional development programs, and health and wellness initiatives for their staff. This strategic focus will likely lead to improved service delivery, higher patient satisfaction, and better overall healthcare outcomes.


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