Original Articles
Vol. 3 No. 1 (2024)
Influence of Human Capital Development on Service Delivery Among Private Hospitals in Kisumu County
Department of Accounting and Finance, Mount Kenya University, P.O. Box 342-01000 Thika
Department of Accounting and Finance, Mount Kenya University, P.O. Box 342-01000 Thika
Abstract
The objective of this study was to evaluate the influence of human capital development on service delivery among private Hospitals in Kisumu County.The study was guided by Resource-Based View and descriptive research design was utilized to collect the data. The target population was 96 participants including hospitals administrators, CEOs, General Managers and one patient from each of the 32 level 4 and 5 private hospitals registered and licenced by KMDPU in Kisumu County. The sample size was 64 hospital administrators were chosen using census sampling. Simple sampling method was used to select the patients. Close ended questionnaires were used to collect the data. Pilot study was conducted in Siaya County targeting 10% of the sample size. Validity was determine using face validity and Cronbach alpha(α) was used to determine instrument’s reliability. Analysis of collected data was subjected into descriptive analysis (means, percentages and standard deviation) and inferential statistics (multiple linear regression and correlation). Results indicated a positive but moderate relationship between human capital development and service delivery among private hospitals in Kisumu County (r=0.527, p=0.000). Further, showed that human capital development had a significant positive effect on service delivery (β = 0.589, p < 0.05). The study recommends that private hospitals in Kisumu County should prioritize continuous human capital development through investing in regular training, professional development programs, and health and wellness initiatives for their staff. This strategic focus will likely lead to improved service delivery, higher patient satisfaction, and better overall healthcare outcomes.
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